Avaya 132-S-1002.3 Practice Exam

Exam Number/Code : 132-S-1002.3
Exam Name : Avaya Sales Certification Specialist
Questions and Answers : 49 Q&As
Update Time: 2010-04-15
132-S-1002.3 Price: $ 109.00

6. Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: CD

7. A business process consists of a set of steps that an organization typically uses to execute daily business and is _____.
A. measurable using Key Process Indicators
B. measurable using Key Performance Indicators
C. measurable using Key Process Instances
D. measurable using Key Primary Indicators
Answer: A

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